Terms and Conditions - Codex Packaging
Legal Notice
Please review these Terms and Conditions carefully. They govern your use of the Codex Packaging website and services. By accessing or using this site, you agree to be bound by these Terms. Codex Packaging reserves the right to make changes to this site and these Terms at any time without prior notice.
Copyright & Intellectual Property
Copyright © 2026 Codex Packaging. All rights reserved. All materials, images, and software on this site are the property of Codex Packaging. Copying or republishing any content is strictly prohibited. By submitting artwork, you warrant that you possess all necessary copyrights or permissions for the content included.
Customer-Submitted Content & Artwork
- Responsibility: You are solely responsible for the content (images, text, graphics) you incorporate into your products.
- Quality: Artwork should be submitted in CMYK format with a minimum of 300 DPI. Codex Packaging is not responsible for color shifts from RGB to CMYK or pixelated prints due to low-quality customer files.
- Proofing: Every job requires customer approval of the final digital proof. Once you approve the proof, Codex Packaging is not liable for errors in spelling, grammar, or design placement.
Order Cancellation
- Before Design/Production: Orders canceled before the design process begins will incur a small processing fee ($15 + 5%).
- In Production: Once an order moves to the production stage, a 50% cancellation fee applies to cover materials and labor.
- After Shipping: Orders cannot be canceled once they have been dispatched.
Shipping & Delivery
Codex Packaging offers reliable shipping options to ensure timely delivery:
- Standard Shipping: Delivered within 2 to 5 business days after production is complete and proofs are approved.
- Priority Shipping: Guaranteed delivery within 8 business days of final proof approval.
- Express Shipping: Guaranteed delivery within 6 business days or less after final proof approval.
- Note: We are not liable for delays caused by 3rd-party carriers, customs, or extreme weather conditions. All orders include a tracking number.
Returns and Refund Policy
At Codex Packaging, we specialize in custom-made products. We offer a 71-day return window from the date of delivery. Returns are accepted for customers in Australia, Canada, New Zealand, the United Kingdom, and the United States. To be eligible for a return, items must be unused and in their original packaging.
Return Reasons and Conditions: 1. Defective or Damaged Products: Please inspect your order within 3 business days of delivery. If the product has manufacturing issues or transit damage, we will provide a free reprint or replacement. For defective items, Codex Packaging will cover the return shipping costs, and no restocking fee will apply. 2. Customer Remorse / Change of Mind: We also accept returns if you ordered the wrong item or changed your mind, subject to prior approval. For customer remorse returns, the customer is responsible for paying the actual return shipping costs.
Restocking Fee: For customer remorse returns, a restocking fee of 15% to 30% will apply.
Refund Processing: Once we receive the returned items, approved refunds will be processed and credited back to your original payment method within 35 business days.
Production & Industry Standards
- Color Variation: Minor color differences of up to ±5% are normal in the printing industry due to ink batches and material types.
- Quantity Variation: For bulk orders, the delivered quantity may vary by ±5% from the ordered amount. This is a standard industry practice.
- Materials: Standard materials are not food-grade unless specifically requested and confirmed in writing before the order is placed.
Limitation of Liability
Codex Packaging and its affiliates will not be liable for any incidental, indirect, or consequential damages resulting from the use of the site or delays in production and shipping. Our total liability is limited to the amount paid for the specific order.